Jaguar Branded Goods Terms & Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of shop.landrover.com and shop.jaguar.com (the “Website” or “Websites”) whether as a registered user or as a guest and any product or service you order from us. It is important that you read the terms and conditions on these pages (the “Terms and Conditions") and understand them. They apply to your use of our Websites and all orders you place for products or services on our Websites.
To help you find the information you are looking for, we have divided these Terms and Conditions into 4 sections. These are:

  1. General Information about our Company and our Website
  2. Website Terms of Use
  3. Terms and Conditions of Sale
  4. Privacy Policy and Cookie Policy

GENERAL

  1. General Information about our Company and our Website
    1. This website is owned and operated by Jaguar Land Rover Limited, a registered company in England (registered company number 1672070) whose registered address is Abbey Road, Whitley, Coventry, CV3 4LF. Our VAT number is GB927153228.
    2. Globale U.K. Limited (“Global-E”) is a company registered in England and Wales (company registration number 08632376) whose registered office is at 45 Leather Lane, London, England, EC1N 7TJ. The registered VAT number for Global-E is 27817689441.
    3. Global-E is our international sales facilitation and fulfilment partner and is the company that you will contract with for any product or service purchase on our Websites. Global-E will take the payment for your order and their approved carriers will deliver your item.
    4. If you have any questions about these Terms and Conditions or any other customer service enquiries, then please contact us.
    5. We may occasionally update these Terms and Conditions, for example to comply with changes in the law or to take account of new ordering processes, goods or services that we may offer. You should read the latest version of the Terms and Conditions on the Websites whenever you use our Websites or place an order, to ensure you are happy with the current Terms and Conditions. These Terms and Conditions were last updated in February 2022.
    6. How to Contact Us
      1. Phone: +44 (0) 800 096 0493
      2. Email: eshop@jaguarlandrover.com
      3. Lines times:
        Monday-Friday: 9am - 5pm (UK Time)
        Saturday: Closed
        Sunday: Closed
        Bank Holidays: Closed
  2. Website Terms of Use
    1. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.
    2. These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales. If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable. Jaguar Land Rover Limited reserves the right to change any of its terms and conditions at any time by posting changes online.
    3. Who can Purchase
      1. You must be over 18 to purchase from this website
      2. You do not need to register on the website in order to make a purchase as our site allows you to make purchases as a guest
    4. Products and Descriptions
      1. Please note the following in relation to the product information provided on the Sites:
        1. Product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
        2. We cannot guarantee that your computer's display will accurately reflect the colour of the products you order and, therefore, those products may vary slightly in colour from the images on the Sites.
        3. The right is reserved to change the specifications, colours and prices of the products illustrated and described in our website at any time.
        4. Our product offerings may vary from market to market and are subject to change without notice.
      2. If you have any doubts about the colour, size or any other specification of the products you wish to order, we recommend you contact customer service prior to placing an order on the Website.
  3. Terms and Conditions of Sale
    1. Contractual Partner
      1. Global-E is the seller of record for all contracts for the purchase and sale of all products on our Websites. Global-E will take the payment for your order and their approved carriers will deliver your item.
    2. How to Order
      1. If you wish to order something from the Site, you can do so by selecting the quantity you wish to purchase and then adding it to your 'shopping basket’.
      2. At the 'shopping basket' page you will have the opportunity to review estimated delivery timescales and apply any valid discount code you may have.
      3. You will then proceed through the checkout process (either using the guest checkout or by logging into your account), first entering your email address, then entering your address and your payment details. Here there is the opportunity to review and amend billing address and add payment details as well as reviewing the order summary. You will also be asked to confirm agreement to Global-E’s Purchase Terms and Conditions.
      4. You should check that all the details are correct. If it is not correct, you can step back through the checkout process and correct any mistakes before confirming and submitting your order to us.
      5. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact our customer service department.
      6. To place your order you must click the "Place Order" button on the checkout page. You will be directed to a secure payment page operated by our provider of on-line payment facilities where you may have to go through a transaction confirmation process with the issuer of the card that you are using to pay us.
      7. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. Once you have entered your payment information and your payment has been confirmed, you will then be directed to an Order Acknowledgement screen on our Site displaying the details of your order.
      8. Whilst every effort is made to ensure the accuracy of part information on the site, all orders are subject to availability of items requested. If we are unable to accept and fulfil your order for any reason you will be notified by our customer service team.
    3.  Payment
      1. Payment is taken by our international sales facilitation and fulfilment partner, Global-E.
      2. You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. Global-E may change the payment methods at any time but this will not affect any existing order. The availability of a certain payment method may depend on your geographical location.
      3. If you place an order on our Website, then you acknowledge and agree that: (i) Global-E will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that Global-E may use tools, software or services of payment processors to process transactions on their behalf; and (iv) if your payment is not received by Global-E for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-E reasonably prescribes.
      4. The prices shown on our website are based on the shipping country selected. Unless explicitly shown at checkout, the price displayed is inclusive of all taxes. For certain shipping destinations, you may be offered the option to pre-pay taxes which will then be calculated and included in the final price and displayed at checkout.
      5. Prices exclude delivery costs, which will be automatically added to the total amount due once you have selected your delivery method.
    4. Ownership of Goods
      1. You own the goods once we have received payment in full for them and they have been delivered to you.
    5. Delivery
      1. Orders placed before 12pm UK time will be dispatched the same day. Orders placed after 12pm, over the weekend or on UK public holidays will be dispatched on the next working day.
      2. Delivery costs and timings depend on the shipping destination. Please refer to the matrix below:

        Destination Shipping Cost Free Shipping Threshold Shipping Time
        Europe €10 €75 2 to 4 days
        Canada $17 $170 4 to 9 days
        Australia $20 $20 3 to 15 days
        South Africa R300 R2000 4 to 9 days
        Asia £15 £100 3 to 9 days
        Rest of World £19.95 £100 Up to 14 days
      3. Delivery is not available to the following locations: Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia And Hercegovina, Brazil, Brunei, Bulgaria, Burundi, Cambodia, Central African Republic, Chile, China, Colombia, Republic of Congo, The Democratic Republic of Congo, Costa Rica, Croatia, Cuba, Cyprus, Denmark, Dominican Republic, Ecuador, Egypt, Eritrea, Estonia, Falkland Islands, Finland, Georgia, Ghana, Gibraltar, Greece, Guatemala, Guinea, Guinea-Bissau, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Ivory Coast, Jamaica, Jordan, Kenya, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Mali, Malta, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Myanmar (Burma), New Caledonia, New Zealand, Nicaragua, Nigeria, Norway, Oman, Palestine, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Korea (Land Rover only), South Sudan, Sri Lanka, Sudan, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
      4. To shop in the UK, please visit shop.jaguar.co.uk or shop.landrover.co.uk or to shop in the USA, please visit shop.jaguarusa.com or shop.landroverusa.com.
    6. Returns Policy
      1. Your Right to Cancel
        1. You have the right to cancel orders at any time before your order is dispatched and within 30 days after the products have been delivered to you beginning on the day after you received the products and a right to receive a refund from us. This right to cancel is in addition to your right to return defective or damaged goods set out below in the "Damaged or Defective Goods" section, and your other legal rights. For details of those legal rights, please contact your local consumer rights organisation.
        2. Please note that this right to cancel does not apply to orders for personalised, made to measure, custom made or perishable goods
        3. Your right to cancel the contract begins as soon as the contract is formed. As explained above, the contract is formed when we accept your order by dispatching the goods to you. Once you have received the goods, your right to cancel lasts until 30 days after you have received them beginning on the day after you received the goods.
        4. If you wish to cancel your order, please contact us using the contact details given above, stating your order reference number.
        5. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
        6. If you choose to cancel:
          1. You will receive a refund of the price you have paid for your goods including standard delivery charges, as soon as possible and, in any case within 14 days after the day on which we receive the product back or, if earlier, the day on which we receive evidence that you have returned the goods to our returns address.
          2. You must return the goods to us promptly and in any event within fourteen (14) days of cancellation. Return or collection will be at your cost.
          3. If you return goods to us by any method other than through the free returns label (available via our customer service team) then we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit and you have not used our free returns option, we may charge you, or not refund to you, any amounts that are attributable to the loss or damage.
          4. You must take reasonable care of the goods and not use them. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration, up to the price of the product, from the refund to which you are otherwise entitled.
          5. Where possible please return goods in their original packing. This will save you having to buy alternative packaging in which to return the goods and reduces the risk of damage when they are returned. You will be responsible for any damage caused by you failing to pack the goods properly for their return.
          6. You must also return any free gift or promotional product received by you as a result of that order. We may charge you a reasonable amount for the free gift or promotional product if you do not return it.
          7. If you cancel part of an order then we will recalculate the original order price and adjust the delivery charges payable by you for the retained items accordingly. This may result in a payment being required if, for example, the revised order price is now lower than that required to obtain free or reduced rate delivery charges.
      2. Damaged or Defected Goods
        1. You should inspect the goods when you receive them for defects or damage. If you find that they are already defective or damaged, you should contact us as soon as possible. We may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights.
        2. As a consumer you have certain legal rights in relation to the quality of the products that we supply. For details of those legal rights, please contact your local consumer rights organisation.
        3. In addition to these rights, we provide a warranty with the products that you order from the Site.
    7. Returns Process
      1. Please contact us if you would like to return all or part of your order, remembering to state your order number. Where you are making a warranty return then please include all of the details set out in the warranty section.
      2. Please try as far as possible to take care opening your goods and removing the outer transit packaging. Take extra care when opening bags and boxes with scissors as you may damage the contents. If you are able to return them in the original packaging, this may save you having to buy alternative packaging in order to return the goods.
      3. Our customer service team will generate a returns label for you.
      4. Until goods are returned to / collected by us, you have a legal obligation to retain possession of the goods and to take reasonable care of them while they are in your possession.
      5. All refunds will be made by the payment method which you originally used to purchase the goods.
    8. Liability
      1. Nothing in these Terms and Conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any matter than cannot be limited or excluded by law.
      2. Nothing in these Terms and Conditions will affect your statutory rights and we will perform our obligations under these Terms and Conditions with reasonable care and skill.
      3. We are only liable to you for losses which you suffer as a foreseeable result of us breaching these Terms and Conditions, or our negligence. A loss is foreseeable if it was an obvious consequence of us breaching these Terms and Conditions, or if you and we contemplated those losses at the time the contract between you and us was formed. We are not liable to you for any losses which were not foreseeable.
      4. We are not liable to you for losses which you suffer due to any event beyond our reasonable control. If such an event takes place that affects the performance of our obligations under a contract with you:
        1. we will let you know as soon as we reasonably can; and
        2. our obligations will be suspended, and the time in which we have to perform those obligations will be extended for the duration of the relevant event. If the event affects our ability to deliver goods to you, we will arrange a new delivery date with you once the event is over.
      5. We will not be liable to you for any consequential or indirect losses, including business losses that you may incur, including but not limited to lost profits, loss of business, loss of business opportunity or business interruption.
      6. These exclusions shall be governed by and construed in accordance with English law, subject to other mandatory laws which cannot be excluded in the country where you are resident. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
    9. Warranty
      1. We at Jaguar Land Rover Limited want you to be completely happy with your product. It has been designed and manufactured with as much care, attention to detail and quality control, as our vehicles. If there is any defect in any product that you purchase from the Site and you notify us of this within 12 months after the date of delivery in accordance with this warranty section then we will at our option repair or replace the goods or, if neither is possible within a reasonable time, we will refund the price paid by you. Your warranty may be transferred to another person in a one-time transfer. This transfer is to allow the purchase of gifts where the ownership of the product is passed from one person to another.
      2. This warranty does not apply to and does not cover damage or defects arising from:
        1. fair wear and tear.
        2. inappropriate storage or use of the product or anything external to the product itself.
        3. accident, misuse, neglect, or damage by you or any third party.
        4. use for purposes or in a manner other than as recommended or intended by the manufacturer or failure to follow the manufacturer's instructions.
        5. damage caused by failure to follow the manufacturer's care instructions or from use of inappropriate cleaning products or those of a corrosive and/or abrasive nature.
      3. To make a warranty claim you should contact us
        1. Supply details of the warranty claim, which include your personal details.
        2. Follow our product return instructions.
        3. Include details of when and where you bought the product and a copy of your receipt or online order number.
        4. You may be given a returns identification number, please include this number within the package and take not of this for your reference.
        5. Retain the proof of postage/carrier return.
  4. Privacy Policy and Cookie Policy
    1. Please click here to read our Privacy Policy
    2. Please click here to read our Cookie Policy
      1.  
  1.  
  1.